Legal Landscape

The Pensions Ombudsman is an independent and impartial service set up in 1991 to settle complaints and disputes relating to pension administration more quickly and less formally than a court case. Determinations made are legally binding with no financial limit, although the Ombudsman has no enforcement powers if the respondents do not comply with the determination and the matter would then be referred to a civil court.

The service is sponsored by the Department for Work and Pensions (DWP) and funded by a levy collected from schemes by The Pensions Regulator (TPR).

This page contains details of determinations that The Pensions Ombudsman (TPO) has made in relation to the Firefighters' Pension Schemes. Items highlighted with * indicate cases of particular significance. While we endeavour to keep this site up to date, we would always recommend checking the TPO website for the latest news.

Stakeholder newsletters and other communications from TPO can be accessed via the menu on the right hand side of the page.

Reference Topic Determination Date
CAS-38812-C6W1 (PDF, 5 pages, 331kb) Contributions: refunds Not upheld 14/03/2022
PO-25374 (PDF, 24 pages, 5,051kb) Benefits: overpayment (recovery of) Partly upheld 25/11/2021
PO-22474 (PDF, 13 pages, 2,090kb) Membership Upheld 25/01/2021
PO-15170 (PDF, 9 pages, 1,170kb) Misquote/ misinformation Upheld 21/05/2020
PO-15168 and PO-15171 (PDF, 10 pages, 1,460kb) Failure to provide information/ act on instructions Upheld 27/03/2020 
PO-21552 (PDF, 10 pages, 2,580kb) Contributions: incorrect calculation Not upheld 20/11/2019
PO-19150 (PDF, 16 pages, 3,010kb) Ill Health Not upheld 10/09/2019
* PO-14863 (PDF, 16 pages, 5,280kb) Membership Partly upheld 02/10/2018
PO-18495 (PDF, 4 pages, 273kb) Contributions: incorrect calculation Not upheld 22/03/2018
PO-13791 (PDF, 12 pages, 269kb) Benefits: incorrect calculation Not upheld 08/11/2017
PO-15728 (PDF, 5 pages, 182kb) Misquote/ misinformation Not upheld 26/09/2017
PO-9469 (PDF, 8 pages, 206kb) Misquote/ misinformation Not upheld 26/07/2017
PO-12836 (PDF, 6 pages, 218kb) Misquote/ misinformation Not upheld 21/07/2017
PO-6848 (PDF, 4 pages, 213kb) Ill Health Upheld 19/04/2017
PO-13320 (PDF, 8 pages, 317kb) Benefits: overpayment (recovery of) Partly upheld 20/03/2017
PO-15101 (PDF, 5 pages, 214kb) Ill Health Not upheld 16/03/2017
PO-11867 (PDF, 5 pages, 188kb) Benefits: incorrect calculation Not upheld 11/01/2017
PO-8402 (PDF, 9 pages, 258kb) Ill Health Not upheld 31/10/2016
PO-9965 (PDF, 5 pages, 161kb) Benefits: incorrect calculation Not upheld 18/10/2016
PO-11377 (PDF, 8 pages, 187kb) Death benefits  Not upheld  08/09/2016
PO-6549 (PDF, 4 pages, 149kb) Abatement Not upheld 25/05/2016
* PO-1327 (PDF, 41 pages, 255kb) Benefits: incorrect calculation Upheld 13/05/2015
PO-3839 (PDF, 7 pages, 70.7kb) Ill Health Upheld 28/10/2014
PO-2573 (PDF, 21 pages, 152kb) Transfers: general Not upheld 01/08/2014
PO-120 (PDF, 14 pages, 193kb) Benefits: incorrect calculation Not upheld 17/01/2014
PO-615 (PDF, 24 pages, 236kb) Ill Health Upheld 23/12/2013
PO-2023 (PDF, 4 pages, 135kb) Benefits: incorrect calculation Not upheld, appeal dismissed 04/10/2013
PO-610 (PDF, 9 pages, 158kb)  Injury benefit  Not upheld 28/05/2013
75538/2 (PDF, 9 pages, 204kb) Ill Health Not upheld 18/01/2010
72963/1 (PDF, 15 pages, 329kb) Ill Health Partly upheld 24/08/2009
72692/1 (PDF, 19 pages, 279kb)  Injury benefit  Not upheld  30/01/2009
7724/2 (PDF, 7 pages, 177kb) Injury benefit  Not upheld  08/08/2008
R00692 (PDF, 22 pages, 235kb)  Ill Health Not upheld 25/01/2008
N01150 (PDF, 8 pages, 165kb) Benefits: incorrect calculation Not upheld 08/03/2006
P00244 (PDF, 12 pages, 233kb) Misquote/ misinformation Not upheld 08/08/2005
M00083 (PDF, 8 pages, 109kb) Injury benefit Upheld 15/10/2003
M00758 (PDF, 19 pages, 231kb) Ill Health Partly upheld 18/06/2003
M00357 (PDF, 11 pages, 182kb) Ill Health Upheld 28/04/2003
K00637 (PDF, 7 pages, 117kb) Injury benefit Partly upheld 15/05/2001
K00513 (PDF, 5 pages, 107 kb) Injury benefit Upheld 02/05/2001
* K00521 (PDF, 6 pages, 100kb) Benefits: incorrect calculation Upheld 22/03/2001

Reference Topic Determination Date
PO-18920 (PDF, 8 pages, 1,450kb) Pension complaint or dispute Upheld 16/12/2020
PO-22496 (PDF, 7 pages, 795kb) Failure to provide information/act on instructions Not upheld 21/12/2018
* PO-15584 (PDF, 12 pages, 271kb) Interpretation of scheme rules Upheld 22/02/2018
PO-13787 (PDF, 5 pages, 187kb) Transfers: general Partly upheld 31/05/2017
PO-3511 (PDF, 24 pages, 164kb) Benefits: incorrect calculation Not upheld 13/08/2014

Reference Topic Determination Date
CAS-36612-B7C0 (PDF, 7 pages, 1,100kb) Transfers: club transfers Not upheld 17/12/2021

Reference Topic Determination Date
PO-16358 (PDF, 15 pages, 632kb) Benefits: overpayment (recovery of) Partly upheld 09/11/2018
PO-17143 (PDF, 7 pages, 240kb) Injury benefit Not upheld 24/01/2018
PO-3586 (PDF, 12 pages, 121kb) Injury benefit Upheld 31/03/2017
PO-8356 (PDF, 7 pages, 176kb) Injury benefit Upheld 03/10/2016
PO-5463 (PDF, 12 pages, 246kb) Ill health Not upheld 10/09/2015
PO-610 (PDF, 9 pages, 158kb) Injury benefit Not upheld 28/05/2013