In order to introduce a more structured approach to both asking and answering queries the Bluelight team have developed a pension query form for employers and administrators, which has been signed off by the chair of the Firefighter Pensions Technical Community.
The form asks for information in the following areas:
- Details of your query
- Area of uncertainty / challenge
- Proposed solution
- Research undertaken: Relevant legislation, HMRC guidance, relevant websites, historical background (circulars or technical meeting minutes), legal advice [Include links]
- Indication of amounts (£) involved
- Timescales involved
- Other supporting evidence
Receiving queries in this way will allow us to build up a picture of frequently asked questions and ensure greater consistency in our responses. We will be able to build up a knowledge bank of resources and be able to more easily identify common areas of uncertainty, where dedicated training or workshops could be offered.
It will allow us to have greater visibility on our timescale for responses in order to improve the level of service we can provide to practitioners, and will also help form a business case for requesting further support and advice from the Home Office or other bodies such as HMRC. We do not envisage it being any more onerous than the information we would currently expect to be provided with in order to answer a technical query.
Please note that we cannot give legal or financial advice, and we cannot respond to members directly.